Tuesday, May 25, 2010

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Monday, May 10, 2010

Names, Planes, and Automobiles.

So... in purchasing our tickets to Italy, I had a minor brain melt - what name would I be using after the wedding. Not sure how this simple step careened into a roller-coaster of stress for about half an hour but I wouldn't be true to myself if I didn't find a molehill to make a mountain out of. Sheesh.

In talking with Major about it, he assured me that he wouldn't be hurt if I didn't change my name. Of course, I had to ask him five different ways. The only question that came up was what name would any children have. His.  The more I think about it, the more I understand this: I am an only child. Yes, there are a good amount of people with my last name, most of which I'm not related to. It's been my name for almost 34 years and to me, changing a name is too much like changing identities. I know my Mom is going to make a face when I tell her, but that's just the way it's going to be. Here's hoping for smooth sailing all the way around.

After all of that, we did book our flight to Italy for our honeymoon/roz & raf's wedding/trip to visit Boyd. Now, how to cram Italy into 11 days.

As for automobiles, I jumped on my service soapbox upon receiving a 'service satisfaction survey' from VW after taking the car in for a free tire. I thought I had save my well-thought out email response, but it looks like that didn't' happen.  In summary, I stated that service has been in decline for a while and my biggest complaint was that service delays weren't being addressed. (Why is my car in the shop for 10 hrs when all I needed was an oil change? Do you or don't you have my tire and why is it taking so long to find out when I called ahead?)

Check out the subject line...

Subject: poor survice at A VW

Ms. R,
 I am sorry we miserably failed to provide you top quality service on you most recent visit. Your input is very valuable for A### VW to make necessary corrections to future serve customers. I think your assessment of your visit is one of the most accurate customer perception dialogs I have read. It most definitely boils down to poor communications between our advisors and you, our valued customer.
 I want you to know that is our goal to provide a "quality service, at a reasonable price" to all customers. I know we failed in this particular case and we are always looking for areas to improve. We have improved in overall customer service over the past few years but still need refinements.
 I most of all want to thank you for your business and loyalty to the brand and hope all your next visits to our dealer will exceed your expectations.
 I would like you to contact O for any future service needs. O has consistently been recognized as one of the top advisors in the U.S. and he has played a very important role in keeping  Volkswagen as one of the rated Customer Satisfaction Dealers in the Southern Region. His direct phone line is ####. I also would encourage want you to feel comfortable in calling me direct with any potential future issues.
Thank you for sharing your true thoughts and perception.

I love my car. Sadly, there isn't anywhere else for dealer service that's any better.  Now that I've had my say, we can resume your daily interwebs surfing. Thank you, come again.